Customer Testimonials
They are awesome!! They have always treated good,I bought a vehicle from them and the service for my vehicle is easy, fast and great service 😊😊very happy with Ford at Gene Messer in Amarillo Tx.
What a great experience, the salesman was very helpful with the entire process. The customer service was 5 star and the management really cares about customers. Thanks for a great experience!!
Was scheduled for a service recall. Worked with Jeremy as our service advisor. He was upfront with us on repair times. He called me as soon as the recall service was complete because he knew we needed the vehicle. I will be happy to use them again!
Today was the first time I ever dealt with Gene Messer and I purchased 4 new tires for my new Lincoln Aviator (went up to 22”) and I didn’t have any complaints. Mr Jimmi even set up and processed a rebate I will receive in the mail for purchasing 4 tires which was awesome! I will be taking my Lincoln there for all my service needs. So I look forward to doing business with them.
Took Ford F-150 truck in for service and recall. The truck was done sooner than promised. Jeremy was friendly and knowledgeable. Dealership is clean and spacious.
Nine times out of ten they are speedy and do a great job.Jimmy is the best.HE ALWAYS TRYS TO See tHAT I leave Happy.Don't blame anything on Jimmy He does a great job.
Gene Messer has consistently provided me with top notch service. J. C. Arhens has been particularly good at assisting me through the process and I couldn’t be more pleased with him. You want to be able to trust the guy you’re working with in a car service context. J. C. Shoots straight with me and I feel like I can rely on him to make sure my vehicle is fixed properly and fairly. Thanks J. C. !
Had a safety repair on drivers airbag and the work went very well.And when it was done I picked up my car and it had been washed and vacuumed inside.Was very impressed on how well my car was handled while repaired.
We have been a customer of this dealership since 2014. We have purchased 3 vehicles and each has been serviced exclusively by Gene Messer Ford in Amarillo. We have never had a problem. Highly recommend them. Jeremy Chastain is an excellent service representative.
Regardless what my vehicle is in for, I am always treated like a valued customer. The service writer, Gary always keeps me advised of the progress. Rudy, the service manager makes it a point to visit with customers and insure they are satisfied.
Went in for scheduled oil change service and they did a great job and were very efficient and timely. Easy to check in and fast easy checkout.
Excellent service with great prices! The staff and management always help with everything and make the entire process stress free and fast. Best in the Texas panhandle.
My wife’s Navigator was making a rattling noise each time it was started. We were concerned it could be warning sign of something serious in the engine. We took it to Gene Messer and they discovered it was a loose bracket near the fuel tank. They replaced the bracket. No Charge! We really appreciate their fast and friendly service and that they don’t try to take advantage of people. Thanks guys!
While traveling for work, I had an internal coolant leak in the intercooler on my 2015 F250 diesel truck. JC opened the service door early for me and quickly and professionally and got me back on the road in just a few hours. This is a major repair that was carried out much more quickly than I expected. These people are phenomenal! Great job!!!
Had a routine oil change today. No problem,Ryan took care of everything as usual .Fast ,professional service in a 1st class setting. Gene Messer gets it done!
It was very easy to get an appointment for my service. Gary was awesome and very friendly. They contacted me to let me know of some extended service that needed performed and made the process very painless. They were very straightforward and honest. Will definitely be returning for all my future services and when we purchase a new vehicle.
I bring all three of our family’s vehicles here for service and repair. I have the utmost confidence in their work. Our service advisor Gary is always very proactive in addressing issues, offering solutions, and getting our vehicle back as quickly as possible. He has always gone out of his way to insure our satisfaction. All the employees I’ve had contact with at Gene Messer have been very helpful.
I just bought a new truck and had a awesome experience with Noe. He was very knowledgeable and helpful and he is just a nice personable man . Thank you
Omar did a fantastic job helping choose my new F-150!! He took care to make sure I was completely satisfied with my purchase!! Thanks again for the great customer service!!
Was able to get my car in quickly. The staff is very friendly and courteous. Ryan is who helps with our car needs since moving back to TX.
The service department has a very good employee who works in the service department, his name is JC. He always cares about the customer, and he makes sure everything gets done right. You need more employees like JC that actually cares. Thank you for having him in your company. If it wasn't for him, I don't know if I would come there.
Gene Messer Ford took care of my pre-owned vehicle that I had purchased from them about 1 year ago, even though it is not a Ford product. They honored the road hazard warranty and gave me money-saving advice to get the job done. I really appreciate the great service J.C. provided!
Antonio and Shane were amazing. We have done business with both of them for several years. Smooth transaction as always, very satisfied. Definitely a repeat customer!
My sales man Jared Minyard was very thorough it was very polite. He make sure that we were taken care of and that we knew all the information that we need to know.
Excellent service quickly got in and a couple of hours later received a text from Jimmy saying our vehicle was ready to be picked up Thank you
Time for oil change before I left on a trip I just popped in and they said to leave it and we'll squeeze it on 2.5 hours later they called me it was ready, they did the works. Great Serivce thanks Ryan
On a 4,000 mile road trip and needed a simple oil change. Jimmi got us in and out quickly and with a smile. Perfect way to start the day.
I just purchased my second pickup from Chris Gabhart and gene messer ford and for the second time had a great experience. I will definitely call Chris again for my next pickup
Went into dealership for first oil change and was taken care of by Jimmi who was very professional and treated me great and with respect.
I took my car in for an oil change. Jimmy was very friendly and professional. I love how he went over the price of some new tires including labor and tax. I had no clue I needed tires already. They even wash your car. I only trust Gene Messer to do my car maintenance.
Tyler Suarez was outstandingly patient and helpful through a 5 month ordering process. Extremely helpful with procuring items omitted at the factory. Excellent service. The final signing of papers however, is less than enjoyable. Always an angle to the purchase of additional warranty. Never an honest, straight forward approach. Can do without that.
My car was due for its 20,000 mile check up. They did a great job scheduling, getting my car in, and back to me. Everyone was great.
Took our car in for an oil change and new tires. The service guy Gary was very professional and friendly. He took great care of us and called when they were finished with the service. This is the type of service we get each time we bring our vehicles in.
Went in for a few repairs. They also reminded me of a factory recall that needed to be done and fixed that at the same time. Kept me up to date on all information on my vehicle. Very friendly and professional.
My experience was good. However whomever is doing appointment schedule (I hear Houston) has no idea what is going on in Amarillo. 10 a.m. appointment for an oil change, arriving 940 -leaving @ 1245. 3 hours for an oil change with an appointment is ridiculous.
We went in for a small maintenance job on our windshield. I was able to make an appointment on the website the day before. It was very simple. They took us in quickly and had us done in no time. The staff was friendly and offered us fancy coffee
driving to colorado had truck issues Jc took care of everything like a true professional customer service skills were spot on , got me back on the road with hours. Thanks to JC i am fishing in colorado today
The service department was phenomenal. They were all fast friendly and efficient. I broke down on my way home to New Mexico. The part needed for my truck had to be overnighted from out of town. They were able to get the part and fix the truck in less than 24 hours. I made it back to New Mexico with no problems whatsoever.
JC in service is amazing! Brought my truck in for a broken air conditioner, repaired and working in 1 day. Perfect service for my vehicle.
Our experience at Gene Messer was great! They managed to get to the price we wanted on our used car purchase and agreed to fix the chip in the windshield.
Great experience, great customer service, look forward to working the dealership on my next purchase. Helpful and explained option very well. Glad I worked with gene messer.
Great sales team. Good deal. Listened to my needs and provided exactly what I wanted at a good price. Very good experience! I would use this dealership again.
Our purchase was handled professionally! Thank You, Chris Gabehart and Shane Qualls for going above and beyond to take care of our new purchase and all that it takes to make it ideal!
Great service at Gene Messer Ford of Amarillo. Jeremy always helps me out when I take my vehicle in and I can expect the same superb quality of service every time!
Was probably the best experience that I have had in a while. Service advisor did a great job. I was in and out in a short amount of time.
I had a recall and got it in and out yesterday. Have dealt with Gene Messer Ford for 30+ years. Always great service and sales!
Great and friendly service was quick and completed in a timely manner would recommend to family and friends Also given very good information concerning used cars Thank You
Good service no matter what the time of day. Jimmy and Todd are great representatives in service and sales, always looking out for the customer.
JC was awesome! He took great care of us in the service department ! Got our F350 to us quickly!! Thanks for all you did JC!!!
good business very friendly workers fast in and out service very clean business will be going back for more services in the future days a
New Car purchase. I bought a ford because of the great service my husband got at Gene Messer Ford . JC and the crew are fast and courteous. Tod in sales and Mitchell and his staff! . Thank you !
I scheduled my 1st rountine maintenance for my car since buying it last September, took it in @ 0730 on a Thursday morning. Not only did they do the routine maintenance the 2 recalls were also completed. Surely making this an unexpectedly wonderful appointment for me. I’ve been buying and servicing my cars strictly at Gene Messer Ford for quite a few years now. They are great wouldn’t take my vehicle anywhere else in town.
My wife and I were traveling to Colorado for the wedding of one of our granddaughters. As we arrived at our motel in Amarillo for the evening our 2017 F-250 started leaking coolant. I called and spoke with Keith in the service department. He told me that they were almost ready to close for the evening but if I could be there first thing in the morning there would be someone able to look at it. When we arrived the next morning J.C Ahrens met with us and had Arthur look at our truck. Arthur quickly diagnosed the problem and ...
The service was great and Jimmie worked to get me the best possible price. The actual amount I had to pay was $100 less than expected and estimated.
Jeremy was short handed but understood my need for my vehicle as it is what I need for my business and he made it happen quickly, professionally and to perfection
Great personal service, I felt like I was with family. Professional all the way! I had my dog with me and we were well received and well cared for while we waited.
Great service as always. Always get there for a service job as soon as they open and usually out the door about an 1.5 hrs later.JC Ahrens is the best.
I received great service from this shop. Ask for Gary Landry. I understand it takes longer, now, as parts and mechanics are hard to come by. Did great work on my wife’s Expedition.
I transport new RV’s from the factory to dealers. My truck broke down Sunday evening and I went to Gene Messer Ford Monday morning. JC was my service advisor and he was great. They had my truck diagnosed and ordered the part within the hour. I was back on the road in 36 hours.
JC and his team in service took care of my truck repair as I was travelling through town. Great service! They were able to squeeze my truck in and get me back on the road.
Needed oil change and service to my vehicle. JC was very helpful and answered all my questions. I was very pleased with the service they provided.
Dustin was very good in showing us our options in the purchase of a new vehicle. We were completely satisfied and are enjoying our new ride! Thank you for you service and showing us all the new features we now have. Will recommend new buyers to check you guys out!
I just picked up my tundra and it looks brand new. The staff is very professional and I got my vehicle back long before I thought I would. They do exceptional work and I recommend them to anybody for auto body repair.
Everything was perfect. The service was right on schedule and completed within the hour. And I really appreciated Gary’s professional, personal attention. There were no issues at all and I enjoyed a nice coffee as I waited.
Jimmie was great. Kept me informed of my car. Took a little too long appointment was at 10 am got out around 2:30 pm. Who ever service my car should have put plastic in my car. Full of greased on door and one the entrance of my car. My leather seat are light peanut butter and the inside of my car and I keep it very clean..so was very disappointed with that. But was glad with the service overall..I will take my car back. If I get great offer. My service was alot better the the last time with my ...
Great service from great people who I consider friends. I started using Gene Messer back in 1997. They have always went above and beyond. Good job.
Fast and easy buying experience. I got lucky and found a truck a wanted on the lot. Salesman was very friendly along with the rest of the staff. They didn’t try to talk me into every extended warranty they had.
The service was very good, the attitude by the service advisor JC was outstanding, not sure of why the app wants extra words, but again JC did a great job for me
Great Help And Service With My Recall On My 2020 Ford Escape. Being Out Of Town, I Was Able To Call And Get In When It Was Convenient For Me.
My wife and I had been looking to trade in our van and save a little on the monthly payment by getting a used vehicle. We had been researchung vehicles online for a while. We decided to stop by the dealership just to look at a Bronco Sport sp we could see if one would work for our needs. Jared was the salesman who helped us. He was very knowledgable about the vehicle and was all around an awesome person! Since the vehicle was in our budget, we made the purchase! Ya'll should give Jared a raise!
I drive a company truck on the road constantly. When I need service l bring it here. These guys are great! Gary Landry is an ally!
We live on the road full-time and needed service on our one and only vehicle. We had never been to this dealership but they treated us like life-long customers. The service manager, Jeremy, was the most cordial and helpful people we've experienced. His matter-of-factness and personal knowledge helped us tremendously. He's really awesome.
Everything went off without a hitch. The attendant was exceptionally helpful and the mechanic explained what was needed and I didn’t feel was conning me.
Our experience in buying a car was very pleasant. We were treated with respect and courtesy by everyone, and I can truly say we weren’t pressured to buy. The young man who helped us find the perfect vehicle did a great job. Thanks “Mo” for your patience with two seniors.
We have always been pleased with the service at Gene Messer. Yesterday's oil change was no different. We were however disappointed with the amount of time it took. The appointment was for 1 and the car didn't go on the rack until 3. Don't know what the problem was, but having to sit from 1 until 4 wasn't a pleasant experience for these two 84+ people. Doesn't mean I won't be back -- next oil change will see me there. Thanks Jimmi for taking good care of us.
I’m from out of town and my car broke down thanks to another repair shop breaking a part and JC in the service center really gave helping hand in very stressful situation. Thank you JC and Gene Messer Ford service center.
Called for service of FORD F-150 lat afternoon. Service writer, Jeremy was very friendly & efficient. Everything was completed earlier than promised; and the cost was surprisingly less than I expected. Great dealership, wonderful staff.
As we all know, it is common to make an appointment in advance to receive auto service. I called several Ford dealers near Amarillo with concern when the Van received a warning message about brakes while traveling, but most of them did not answer the phone. After two hours of driving, I met Service Advisor Ryan Messer. He said that the service department's schedule is busy, so I may not be able to check the Van until end of today, but I emphasized that I am traveling and asked that I leave as early as possible today. I like ...
Excellant servi cce, I called last minute and they got me right in for an oil change. My Rep at Gene Messer was Ryan. He has always taken great care of me.
Very courteous, quick, and professional. Service Rep Gary is very knowledgeable and proactive in addressing issues. I have absolute confidence in Gene Messer Ford and their staff.
Quick, friendly, and professional service. The service manager was very helpful and the communication was concise and frequent. I was pleasantly surprised by the experience.
We had a recall notice from Ford about a fuel line maybe coming unhooked. We made an appointment with Gene Messer Ford in Amarillo to have it replaced. They scheduled the appointment taking 4 hrs but our car was finished in three. Everyone was courteous
Went to buy a car. Told the salesman I didn’t want to spend all day because there was a storm coming. 1 1/2 hrs done and gone. Paperwork and all
Always use this dealership. Service writer is always helpful and most knowledgeable about my vehicles. Service is prompt and let's me know what needs to for better service for me vehicle.
Went to look for a vehicle. Chris Preece met me on the lot, asked all the standard questions and we were able to make a deal. No pressure, very helpful and patient and even brought me some food when I explained I needed to run grab something. Very happy and pain free experience!
My service advisor Jeremy Chastain is Fantastic. I walked in today and Jeremy not only remembered my name, Jeremy knew exactly what I needed after being away for 6 months. Jeremy is always warm and welcoming with a smile and Panhandle hand shake. Jeremy not know takes very good care of my 2014 Ford Focus Jeremy gives me a piece of knowing I can drive my car out of the service center with knowledge as to what happened with my repair and what I need next, if anything. Thanks so much Jeremy.
They are always prompt and professional when I take my car there. I have been going there for years now and have bought my vehicles there since 1986. Thank you gene Messer. Lucy Musick.
Service department was amazing!! Got my car in and out with all new tires. For a great price! They were very helpful and nice !! Will go to them every time.
This was my first visit to the service center. Ryan was very professional and the cost of the services provided were quite reasonable. I will be returning.
Very Quick and great service. Had my 2012 F250 in for 10000 mile service. Great dealership to deal with recommend this to anybody looking for great service.
Got me in asap to change oil and xx other fluids. They were fast and efficient. Very happy to do business with them. Definitely will be back.
I suspected I had a fuel leak…they got me in and my truck fixed in an hour! Awesome service! I would recommend them to anyone.
I had a transmission issue while out of town. There was no one there to do the repairs so we towed it home. Rudy and his team are professional, friendly, and wonderful people. They took good care of my car in spite of the challenges they faced with staff illness and other delays. I won't take my car anywhere else. Thank y'all! You're the best!
Best service department I have ever been to they got the truck in and working with no hassle and got me back on the road Thanks
Got me in and out in pretty good time considering they were short handed. I like that fact that the service department is open on Saturday.
We just had our kidos truck serviced. Jeremy & Rudy are very helpful & show great customer service. Very thorough explaining what is needed & costs. No surprises car was detailed & looked amazing! Thank you again service Department. Jodi
We just bought a new car and had a awesome experience with them and Brandon. He was very knowledgeable and helpful and he is just a nice personable man . Thank you
Jd was extremely helpful and knowledgeable in helping service my Explorer . Very courteous anytime that we spoke . Very through and knew what the status of my car was during the entire time while getting service . Great job and Kudos to JD Thks for everything ed bright
J Chris Aherns helped me understand time cost and repairs necessary exceeding my expectations He explained why they were behind. Ready when he promised He responded to texts or phone calls in a timely manner.
Great experience with Antonio Joseph at Gene Messer Ford. I would definitely recommend this dealership and there great sales team. Antonio worked with us and got us everything we wanted.