Customer Testimonials
Very courteous, quick, and professional. Service Rep Gary is very knowledgeable and proactive in addressing issues. I have absolute confidence in Gene Messer Ford and their staff.
Quick, friendly, and professional service. The service manager was very helpful and the communication was concise and frequent. I was pleasantly surprised by the experience.
We had a recall notice from Ford about a fuel line maybe coming unhooked. We made an appointment with Gene Messer Ford in Amarillo to have it replaced. They scheduled the appointment taking 4 hrs but our car was finished in three. Everyone was courteous
Went to buy a car. Told the salesman I didn’t want to spend all day because there was a storm coming. 1 1/2 hrs done and gone. Paperwork and all
Always use this dealership. Service writer is always helpful and most knowledgeable about my vehicles. Service is prompt and let's me know what needs to for better service for me vehicle.
Went to look for a vehicle. Chris Preece met me on the lot, asked all the standard questions and we were able to make a deal. No pressure, very helpful and patient and even brought me some food when I explained I needed to run grab something. Very happy and pain free experience!
My service advisor Jeremy Chastain is Fantastic. I walked in today and Jeremy not only remembered my name, Jeremy knew exactly what I needed after being away for 6 months. Jeremy is always warm and welcoming with a smile and Panhandle hand shake. Jeremy not know takes very good care of my 2014 Ford Focus Jeremy gives me a piece of knowing I can drive my car out of the service center with knowledge as to what happened with my repair and what I need next, if anything. Thanks so much Jeremy.
They are always prompt and professional when I take my car there. I have been going there for years now and have bought my vehicles there since 1986. Thank you gene Messer. Lucy Musick.
Service department was amazing!! Got my car in and out with all new tires. For a great price! They were very helpful and nice !! Will go to them every time.
This was my first visit to the service center. Ryan was very professional and the cost of the services provided were quite reasonable. I will be returning.
Very Quick and great service. Had my 2012 F250 in for 10000 mile service. Great dealership to deal with recommend this to anybody looking for great service.
Got me in asap to change oil and xx other fluids. They were fast and efficient. Very happy to do business with them. Definitely will be back.
I suspected I had a fuel leak…they got me in and my truck fixed in an hour! Awesome service! I would recommend them to anyone.
I had a transmission issue while out of town. There was no one there to do the repairs so we towed it home. Rudy and his team are professional, friendly, and wonderful people. They took good care of my car in spite of the challenges they faced with staff illness and other delays. I won't take my car anywhere else. Thank y'all! You're the best!
Best service department I have ever been to they got the truck in and working with no hassle and got me back on the road Thanks
Got me in and out in pretty good time considering they were short handed. I like that fact that the service department is open on Saturday.
We just had our kidos truck serviced. Jeremy & Rudy are very helpful & show great customer service. Very thorough explaining what is needed & costs. No surprises car was detailed & looked amazing! Thank you again service Department. Jodi
We just bought a new car and had a awesome experience with them and Brandon. He was very knowledgeable and helpful and he is just a nice personable man . Thank you
We just bought a new car there I needed new tires on my pickup ryan in service gave me a great deal and did alignment when needed new parts knowing that I would get it done in colorado thanks for letting me know and not just performing the service thanks Ryan u r a great guy
Dustin Kidd helped us by our new Expedition and he was so great to work with!! Super helpful, honest and knowledgeable!!
Gene Messer Staff—very professional, friendly, knowledgeable, & efficient. They are top of the line Service Department. Their turn around time is always what they say it will be.
Jimmie listened to my transmission issue and checked for the TSB on the issue . Hal the technician was very knowledgeable about the issue and the symptoms of the problem. He resolved the recall in the expected time. Loaner car was given. Expectations were met and job was done well
Friendly. Attentive service
Excellent service every time
We had an emergency and they help out so much..everyone is incredible helpful..thank you to CJ for going the extra mile…I would definitely go to the dealership if I needed anything done or to buy a new car…thanks again
Great Service! Gary is always helpful
I love my truck, and Misti Watson was so friendly and made the process a breeze!!
Had a 9 o’clock appointment for an oil change and asked for the truck to be ready by 1:30. They called a little before noon and advised my truck was ready. Upon pickup everything was in order and I was in and gone within 5 minutes.
Jimmi did a great job, had my vehicle serviced to get ready for winter, tires to be rotated, wiper blades, oil change, inspection also, thanks jimmi
Gene Messer Ford serviced my car in a very reasonable time. I used my FordPass rewards & it totally paid for my oil change!
The people are always helpful and friendly. They answer your question.
JC in the service department did a great job in getting in the problem diagnosed and fixed quickly thank you for your excellent service!
Nothing but the best ! Everything went well and the quality of personnel was great. I would recommend this car dealership at any time to anyone
Tyler Suarez is a great salesman!! He knew his stuff in the car I purchased. Was always keeping me up to date in what was going on and I did not wait long at all!! He had it all gases up and wash ready for me to drive off the lot!!
Great customer service and friendly employees
They r professional & get you in & out soon!
The Service guy was wonderful.
Excellent service! It was the best experience we have had buying a car. Kyle Kilcrease was professional, patient and understanding. He took his time explaining everything and made the whole process very easy.
Ryan. Got my truck in and took great care of business. Excellent service We have purchased several vehicles from this dealership and will continue to purchase and service our vehicles here
car sales and service are great
Did a great job. Give them a try
I had some hiccups at 1st, but they worked diligently to fix them.
They serviced my Lincoln quickly and efficiently. I would buy from them alone just for the great service department.
My dad, daughter and I were return home from a trip and had issues with the steering system. I called ahead and they were able to get us in and back on the road quickly. Everyone from the parts team member to the service team member was extremely friendly and willing to help us. Thank you to your team for helping us out during our travels! Would highly recommend!
Got my truck in and out on a Saturday. That’s good anytime for me!
I always feel comfortable about having my car serviced at Gene Messer Ford, the workmanship in the service department is always done professionally. JC always takes great care of me when I leave my car and let’s me know if there are any service issues that I need to be aware of.
They took care of me and my car in very good ⏱
Brad was the sales person that helped me find my new car, he did amazing! Made the process very easy and made sure we were taken care of in all aspects. Would definitely recommend buying a car through him!
Chris Gabehart is the BEST salesman!! We’ve bought our last 3 vehicles from him !! He always goes above and beyond to meet our needs ! We don’t see our selves going anywhere else for our next Ford ! Thank you for treating us right !!
Appointment was on time. Necessary repairs were made promptly. Very good service.
Rudy and the service dept team did a great job getting us taken care of from diagnosis to picking it up. Painless and quick.
My Service Advisor Gary at Gene Messer is AMAZING! Would recommend Gary for understanding about customer who comes outside of town. Thank You are awesome.
Jeremy saved us $ on new tires over other tire shops. Did an excellent job and even checked the alignment. Very timely and professional. Get all of our service work done there.
Ryan was very helpful in keeping my appointment on schedule, updating me on the progress.
I recommend Gene Messer Ford service. They are fast, accurate and professional.
Customer service was great - something almost unheard of nowadays. JC was caring and got the service done so we could get back on the road!
Thank you, Jeremy Chastain in the service department, for immediately fixing my vehicle today! I came in not knowing everything I would need or even the process to repair my washer fluid lines. He got right on the parts I needed and even fixed my lines for me within a few minutes of pulling into the service department! I give his customer service 5 stars ⭐️⭐️⭐️⭐️⭐️
I had a wonderful experience with Gene Messer, had my oil changed and was surprised that it didn’t take long at all. Waiting area was very clean
Great customer service as always. My service advisor got me and out right.
Chris was terrific and took care of my Ford Explorer issue in record time. Battery was sluggish . Test and replacement was completed in Amarillo at Gene Messer Ford.
Professional personnel to help with repair of truck. All communications were via phone, texts due to distance from dealership. Kept well informed by service department (Gary L & other employees). Thank you for excellent service!
Service was great! Appreciate the communication and status updates.
Gary was very efficient, and helpful. I always have great service here!! They really know how to take care of their customers. Thank you for your help.
Went in for oil change. It was done when they said it would be. Friendly people I always use them for my oil changes. They also did an inspection for me
It went very smoothly. They took care of everything I was concerned with and also washed my car! Thanks Jessie.
Jd was extremely helpful and knowledgeable in helping service my Explorer . Very courteous anytime that we spoke . Very through and knew what the status of my car was during the entire time while getting service . Great job and Kudos to JD Thks for everything ed bright
My Service Advisor Jeremy at Gene Messer is AMAZING! Would recommend Jeremy for all the reasons you take your car to the dealership. Honesty, integrity, loyalty with a personal and comedic touch. Jeremy also takes the time with you to explain what your car needs to keep going on the road for a long time. From oil changes to my car’s transmission, Jermey has my car and safety in mind every time. Thank you Jeremy! You are awesome.
Great people good business in and out quick and competitive prices
It was my first visit to Gene Messer in many years and I couldn’t be happier with the service I received yesterday! The gentleman who waited on me went above and beyond to answer my questions and explain things to me. I’m very happy to be a Gene Messer customer again!!!
They were great! Highly recommend!
Courteous, professional and took great care of my Edge
Fast friendly service!Thank you Chris
Everyone is friendly and welcoming! Omar Sanchez was polite and professional. He put in the work to find me something that best fit my needs and my budget. He made my whole experience great and approached everything with patience, professionalism, knowledge, and competence. Not only was he a great sales man but was able to connect with me on a personable level in taking the time to learn about my needs as a client! Five stars. ⭐️ ☺️ Thank you Gene Messer Ford and Omar Sanchez!
Hands down, the BEST customer service we’ve ever had! Very refreshing doing business with a company where the GM expects nothing but the best from his employees and the entire team is top notch! In the crazy time we are experiencing due to shortages and unknowns, every single person at Gene Messer went above and beyond for us without the “sleezy car salesman” vibe. Their honesty and integrity were proven to us from the get-go and we will continue our patronage here for many years to come. Highly recommend this establishment!!
Always quick and friendly!
Good group of People in Service Dept.
Set appointment took my Explore in at set time Christopher asked what all I needed besides oil change told him, they got it done called me picked it up asked if I needed something else done I asked a few questions about challenges He answered and said if I have any more challenges like that for me to bring it in he would take care of it
Evaluation of problem was completed in a timely manner and put in for repair. Kept me up dated on status.
Go see BRAD SANDERS at Gene Messer! I was on the hunt for a vehicle for over a month and Brad made sure to pull vehicles that fit my needs and budget for me every week to test drive. There was absolutely no pressure to buy, and he made sure to get me in a vehicle that I loved. Not only that, but he made a promise to fix any issues I had with it and has followed through! If you’re looking for someone to make sure you’re taken care of, Brad is definitely somebody to ask for!
I had a wonderful experience when I bought my new 2021 Expedition!!Tyler was my salesman and he was very professional while being very caring. I lost my husband in March and this was the first vehicle I have bought since 1996!!!
Kyle is the best sales person there second car I have bought from him🤪
J Chris Aherns helped me understand time cost and repairs necessary exceeding my expectations He explained why they were behind. Ready when he promised He responded to texts or phone calls in a timely manner.
Personal that will work with you to the end to sale you a vehicle, very friendly
Service department is great!
Good quality and promt service
I had them service my diesel. Excellent job! I was pleased with the complete experience and highly recommend them!
They get me in and get me out in a timely fashion. Gary Landry is an excellent service rep and I can always count on him to take care of my needs.
Have always been happy with the service department
Omar sure is a good sales man. Very professional and kind dude. The whole service was nice.
Quick and friendly; thanks Chris in Service!
Chris was extremely knowledgeable and such a pleasure to work with! He was prompt in responding to messages and answered all of my questions. If you’re looking for a great salesman, contact Chris!
We are so grateful for Jeremy Chastain and the service manager today. We had been traveling from East Texas to California when we started getting warning notices on our Expedition and lost power outside of Amarillo. Even though they were super swamped with cars to repair, they took the time to check our vehicle out and set us back on our journey. Jeremy, you’re the best!! Terry and Debbie Tolbert Gilmer, TX
They were wonderful to work with! Bought out of state and they delivered our beautiful new Lincoln Aviator to our home promptly.
Omar Sanchez is the man to go to for a used car! He worked hard to get me the best deal on my trade in and for my new car. He was transparent through the whole process! 10/10 recommend Omar and the people at gene messer Ford! Thank you again for helping me find the PERFECT mom car!
Service dpt needs more techs . Too long wait time for service...
Gary does a great of taking care of his customers. He got right on getting the job started and it was finished when he said it would be 🇺🇸✅😄
Omar Sanchez was amazing in getting us into a new car. Anyone looking please go see him
Love the courtesy shown to customers.
Chris Gabehart was a tremendous salesman. Knew all about the vehicle and took his time to take me thru all the systems. There was no pressure from anyone which was so important to me because this is the first car I have purchased without my husband. I felt informed and well taken care of and know it will continue after the purchase.
I purchased my very first very own vehicle with Omar Sanchez help. I walked in knowing what I wanted and two hours later I drove my daughters Jeep Cherokee home. I found the perfect graduation gift for her with Omar’s help. Thank you for making it a smooth event for me!
